My family was seeing a doctor for over 20 years. Been through childhood, marriage and two of my daughters with this doctor. He was amazing at what he did. He was honest, genuine, helpful and basically everything one would want in a doctor. Over the last few years, he started slipping. Long wait times, continuous cancelled appointments and the like. It became unbearable and ridiculous. Patients hoped things would improve as everyone recognized the treasure in the way he practiced medicine. To make a long story short, it turned out he had some kind of mental breakdown and gradually lost control of his practice. I showed up at his office one day to find a letter on the door indicating how patients could retrieve medical records. As I took my family records to a new physician, it was uncovered that his notes were also incomplete and in some cases non-existent. Could things get any worse? Tons of missing information. I was directed to the College of Physicians and Surgeons of Ontario where I filed a formal complaint. Uncovered there were many complaints before me and he had already received the maximum disciplinary action: he was stripped of his license. Due to confidentiality they could not give further details.
Lesson Learned: If you sense something is off with a medical professional, despite how great they are, the faster you alert the College of Physicians and Surgeons of Ontario the better off you'll be in the event things turn out for the worse. The Administrator at the College indicated that if patients filed complaints earlier, they could have done much more. Complaints need to be submitted in writing and all doctors must follow a specific code of ethics. Patients are now trying to recoup and move on with bits and pieces and in some cases NO RECORD, of years of their medical history. Lives were placed in jeopardy...Lesson Learned.